Refund policy
Return and Refund Policy Last updated: July 2026
1. Overview At Wildflower Beauty, we are committed to your satisfaction. This policy complies with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.
2. 14-Day Return Window You may return eligible items within 14 days of delivery, provided the item is:
Unused and in original, unaltered condition
In original packaging with all accessories and components
Accompanied by proof of purchase
3. Hygiene Exemption — Skincare Devices Due to health and hygiene regulations, blackhead suction devices cannot be returned once opened or used, unless defective. Sealed, unused devices qualify for return within 14 days.
4. Your Rights Under the CPA
Section 56 – Implied warranty: defective products qualify for repair, replacement, or refund within 6 months of delivery.
Section 55 – Right to safe, good quality goods.
Section 20 – Right to return goods received via direct marketing within 10 business days.
5. Non-Returnable Items
Used or opened skincare devices
Items missing original packaging or components
Items returned after 14 days
Gift cards and final sale items
6. Defective or Damaged Products Contact us within 48 hours of delivery with your order number, description, and photos. We will arrange a free repair, replacement, or refund at no cost to you.
7. How to Initiate a Return
Email support@wildflowerbeauty.com within 14 days of delivery
Include your order number and reason for return
We respond within 2 business days with return instructions
Ship via trackable courier — return shipping is the customer's responsibility unless the item is defective
8. Refund Processing Approved refunds are processed to your original payment method within 7–10 business days of us receiving the return.
9. Limitation of Liability To the maximum extent permitted by South African law, Wildflower Beauty's liability is limited to the purchase price of the product.
10. Contact Us Email: support@wildflowerbeauty.com Website: www.wildflowerbeauty.co.za